Refund and Returns Policy

Refund & Return Policy

Last Updated: November 2025

At Love at First Paw, we are dedicated to ensuring every customer receives a healthy, happy puppy and a smooth, stress-free experience. Because each puppy represents a living being and not a product, our refund and return policy is carefully designed to protect both the buyer and the breeder while prioritizing the puppy’s welfare.

1. All Sales Are Final

Once payment has been made and your puppy’s delivery or pickup has been confirmed, all sales are considered final.
Puppies are living animals — once they leave our care, they cannot be returned or resold as new.

2. Health Guarantee

Each puppy from Love at First Paw comes with a 10-year health commitment that covers congenital and hereditary conditions as stated in our Health Guarantee Agreement.

If your puppy is found to have a verified genetic or congenital condition within the covered period, we will:

  • Offer a replacement puppy of equal value or

  • Issue a partial refund as outlined in our Health Guarantee terms.

To qualify, a licensed veterinarian must provide documentation within the specified timeframe.

3. Refund Eligibility

Refunds may only be considered under the following circumstances:

  • A verified health condition or misrepresentation before delivery

  • The breeder or Love at First Paw cannot fulfill your order (e.g., due to unavailability or unforeseen circumstances)

  • Duplicate payment or billing error

Refunds are not granted for:

  • Change of mind or preference

  • Allergies or family disagreement

  • Failure to receive approval from a landlord or local regulations

  • Delays caused by weather, travel restrictions, or carrier availability

4. Delivery and Transport

All puppies are delivered with extreme care through our trusted handlers. Once the puppy has been released to the carrier or picked up in person, Love at First Paw is no longer responsible for transport-related issues unless otherwise covered by our delivery guarantee.

5. Refund Process

If a refund is approved:

  • Refunds will be processed within 7–14 business days after verification and approval.

  • Refunds will be issued to the original payment method used for the purchase.

6. Contact for Refund or Support

If you believe you qualify for a refund or have a delivery concern, please contact us immediately. Our support team will guide you through the next steps.

📧 Email: support@loveatfirstpaw.com | sales@loveatfirstpaw.com
💬 WhatsApp: +1 (213) 300-2496
📍 Location: Los Angeles, California, USA

7. Our Commitment

At Love at First Paw, every puppy’s health, safety, and happiness come first. We are committed to ethical breeding, transparent communication, and customer care that extends long after your puppy joins your family.